You are entitled to cancel this contract within fourteen days without stating the reasons why. The cancellation period is fourteen days from the day on which you or a third party nominated by you who is not the carrier take possession of the goods.

In order to exercise your right to cancel you must inform us by means of an unambiguous statement (e.g. letter via the post, fax or email) about your decision to cancel this contract. To do this you may use the attached cancellation form, however this is not a requirement.

In order to comply with the cancellation period, sending notice of you exercising your right to cancellation before the cancellation period expires will suffice.

Gift vouchers are converted into goods, but not paid out in cash. As a gesture of goodwill, Herold HealthCare may exchange a gift voucher for individual items. However, there is no legal claim to this.

The right of revocation does not apply to the following contracts, unless the parties have agreed otherwise: Contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (individualised products).

Consequences of cancellation

If you cancel this contract we are to reimburse all payments received from you including delivery costs (with the exception of delivery costs resulting from you having selected a method of delivery other than the cheapest standard delivery offered by us) without delay and no later than within fourteen days as of the day on which we receive notification of you cancelling this contract. For reimbursement we use the same payment method you used for the original transaction unless otherwise agreed with you. Under no circumstances will you be charged for this reimbursement. We are entitled to refuse reimbursement until the goods have been returned to us or you have provided proof that the goods have been despatched, whichever is earlier.

You are to return or hand over the goods without delay, and in any event within fourteen days as of the day on which you notify us of cancellation of this contract. The deadline is met if you despatch the goods before the fourteen-day deadline expires. You bear all direct costs for returning the goods. You would only be liable for any loss of value to the goods if this loss of value results from the goods being handled other than as required to ascertain their nature, properties and function.

Return address:

Herold HealthCare
C/O Loci GmbH
Fischtorpl. 21
55116 Mainz


Herold HealthCare

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